Warranty Policy and After-Sales Service (ASS)

​WARRANTY POLICY AND AFTER-SALES SERVICE (ASSISTANCE)


Last updated: March 27, 2026

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1. Seller’s Identity

The website www.containerslager.com is operated under the Containerslager brand by the company:

GRIMAULT DROUET CONTAINERS
Limited Liability Company (SARL)
Share Capital: €68,750.00

Headquarters:
6 Rue de la Saudraie – La Poterie
22400 Lamballe-Armor
France

SIRET: 951 360 155 00026
Intra-Community VAT: FR07951360155
RCS: 0771215224

Manager: Frédérique BRENIAUX

Email: infos@containerslager.com
Phone: +33 7 80 99 64 46

This policy sets forth the warranty and after-sales service terms applicable to products sold on the containerslager.com website.

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2. Legal Warranty of Conformity

In accordance with Articles L217-3 to L217-20 of the French Consumer Code, the consumer is entitled to a legal warranty of conformity valid for a period of 2 years from the date of delivery of the goods.

The seller is required to deliver goods that conform to the contract.

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2.1 Lack of Conformity

Goods are considered non-conforming in particular when they:

• do not correspond to the description provided
• do not possess the advertised qualities
• are not suitable for the use usually expected
• do not possess the qualities that a consumer can legitimately expect

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2.2 Enforcement of the Warranty

In the event of a lack of conformity, the consumer may request:

• repair of the product
or
• its replacement

Pursuant to Article L217-12 of the Consumer Code, the seller may refuse the chosen remedy if it entails a cost that is manifestly disproportionate.

If repair or replacement is impossible or cannot be carried out within a reasonable time, the consumer may request:

• a price reduction
or
• termination of the contract (refund)

The remedy is provided at no cost to the consumer.

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2.3 Presumption of Pre-Existing Defects

Pursuant to Article L217-7 of the French Consumer Code, defects that appear within 24 months of delivery are presumed to have existed at the time of delivery, unless proven otherwise.

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3. Legal warranty against hidden defects

In accordance with Articles 1641 to 1649 of the Civil Code, the seller is liable under the warranty against hidden defects.

The consumer may choose between:

• cancellation of the sale (full refund)
• a price reduction

The claim must be filed within 2 years of the discovery of the defect.

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4. Commercial warranty

No additional commercial warranty is provided, unless expressly stated on the product page.

Any commercial warranty:

• is separate from legal warranties
• does not limit or replace legal warranties

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5. Customer Service

5.1 Contact

All customer service requests must be sent to:

[infos@containerslager.com](mailto:infos@containerslager.com)

The request must include:

• the order number
• a detailed description of the problem
• photographs if necessary

An acknowledgment of receipt is generally sent within 48 business hours.

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5.2 Processing Procedure

Upon receipt of the request:

• review of the case
• confirmation of potential coverage
• arrangement of return shipping if necessary
• product diagnosis
• implementation of the appropriate solution (repair, replacement, or refund)

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5.3 Processing Times

Requests are processed within a reasonable timeframe, in accordance with applicable regulations.

Processing times may vary depending on the nature of the product and logistical constraints.

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6. Warranty Exclusions

The warranty does not cover:

• normal wear and tear
• damage resulting from misuse
• unauthorized modifications
• damage caused by a third party

These exclusions do not in any way limit mandatory legal warranties.

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7. Costs

In the event of a legal warranty claim:

• no costs are charged to the consumer
• shipping costs related to a lack of conformity are covered by the seller

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8. Mandatory Legal Notice

The consumer is entitled to:

• the legal warranty of conformity provided for in Articles L217-3 et seq. of the Consumer Code
• the warranty against hidden defects provided for in Articles 1641 et seq. of the Civil Code

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9. Regulatory Compliance

This policy complies with:

• the Consumer Code
• the Civil Code
• Directive (EU) 2019/771 on contracts for the sale of goods

No clause limits the consumer’s legal rights.